Legal Notice and Terms and Conditions

Legal Notice and Terms and Conditions

In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, users are informed that the website nera-living.com (hereinafter, the ‘Website’) is the property of GGSP MENDEZ ALVARO PROPCO SL, whose identification details are as follows:

Registered address: Calle del Príncipe de Vergara, 112, Planta Cuarta, 28002, Madrid

Tax Id. Code: B06955090

Registration data: Registered in the Commercial Register on the sixth of July two thousand and twenty-one, in volume 42185, folio 51, entry 1, page M-746830.

In the context of this document the term ‘user’ means any person who accesses the Website either directly or from any other point on the Internet. The user can make enquiries by sending a letter by post to the above address or via the contact email address privacy@greystar.com.

1. Access to and Operation of the Website

This Legal Notice aims to establish the Terms and Conditions that regulate access to and use of the website on which people may request information, manage visitor bookings, and contract temporary rental services (long stays or coliving).

2. Using the Website

The user undertakes to make appropriate use of the contents of the Website and agrees to the following:

- Provide truthful and accurate information about the data requested on the various forms, and keep them updated, every time they use the Website.

- Not to engage in activities that are illicit, illegal or contrary to good faith and public order.

- Not to disseminate content or propaganda of a racist, xenophobic, discriminatory nature due to race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honour, privacy or the reputation of third parties and, in general, current laws.

- Not to cause damage to the physical and logical systems of the Website, of the suppliers of Nera Living, nor to introduce or spread any computer viruses in the network or any other physical or logical systems that may cause the aforementioned damage.

- Not to use the contents of the Website and the information on it to send advertising, send messages for any other commercial purpose, or collect or store personal data from third parties.

- Not to attempt to access and use other users' email accounts and modify or tamper with their messages.

Nera Living reserves the right to make, without prior notice, any changes it deems appropriate to its Website, and may change, delete or add content and the services provided through it, including the way in which they are presented or located on the Website, always in accordance with the regulations in force. We therefore recommend that the user access and read this Legal Notice regularly.

3. Information about Booking

If you submit a reservation request using the form provided for this purpose, you will receive a binding commercial offer by email, and if you express your interest in a reliable manner, the corresponding rental contract will be issued.

This document will stipulate the terms and conditions of the services offered via this Website.

The booking service is managed by an outsourced British company named LAVANDA VENTURES LTD. with registered office at 1 Long Lane, London, SE1 4PG, United Kingdom, VAT Number GB203361357 and Registered in England and Wales under Registration Number 09059982.

The management and administration services are provided privately through an online booking engine system called "LAVANDA" for accommodation/properties in the various apartments operated by Greystar Group companies.

This system allows the client to make a reservation directly and in an agile way through the website nera-living.com, also ‘LAVANDA’ will act as the provider of the application's evolutionary type email service that will be generated during the reservation process and will be responsible for maintaining the service of the reservation engine.

Please note that LAVANDA VENTURES LTD acts as the processor of your data, i.e. following the instructions of the data controller and under no circumstances uses your data for any purpose other than that described above.

For more information about LAVANDA's booking engine system and its Privacy Policy, please visithttps://getlavanda.com/privacy-policy.

4. Liabilities

a) Liabilities Relating to the Use of the Website: The User is solely liable for any infringements that the User may commit or damages that the User may cause when using the Website, and Nera Living is hereby released from any kind of liability that may arise from the User's actions. Nera Living will make every reasonable effort and use all reasonable means to provide up-to-date and reliable information on the Website. However, Nera Living does not offer any guarantee regarding the presence of errors or possible inaccuracies and/or omissions in any of the content accessible through this Website.
The User is solely liable for any claim or legal, judicial or extrajudicial action brought by third parties against Nera Living in relation to the User's use of the Website. Where applicable, the User shall bear all expenses, costs and indemnities incurred by Nera Living as a result of such claims or lawsuits.

b) Liability Relating to the Operation of the Website: Nera Living declines all liability that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of electronic systems. It also declines any liability that may arise from delays or blockages in the operation of this electronic system caused by deficiencies or overloading of telephone lines or the Internet, or from damage caused by third parties through unauthorised interference beyond the control of Nera Living. Nera Living shall be entitled to suspend temporarily, and without prior notice, access to the Website for maintenance, repair, updating or improvement operations.

c) Liability Relating to the Content: Nera Living shall not be held liable, except to the extent required by law, for any damage or harm that may be caused by the use, reproduction, distribution or public communication or any type of activity carried out on the texts and/or photographs that are protected by intellectual property rights belonging to third parties if the User has not previously obtained the necessary authorisation from the owners for the use that the User is making or intends to make of them.
Furthermore, Nera Living shall not be held liable for any information sent by the User when it does not have effective knowledge that the information stored is illicit or that it harms the property or rights of a third party that could be subject to compensation. As soon as Nera Living becomes aware that it is hosting data of the type mentioned above, it undertakes to act diligently to remove or prevent access to such data.
In any case, if you wish to lodge a complaint related to the contents included in any of the sections of this Website, you may do so by contacting Nera Living through the contact addresses indicated on the Website.

5. Third-Party Links

All content on the Website, unless otherwise indicated, is the exclusive property of Nera Living, including, but not limited to, the graphic design, source code, logos, texts, graphics, illustrations, photographs and other elements that appear on the Website. Furthermore, all trade names, trademarks or distinctive signs of any kind contained on the Website are protected by law.
Nera Living does not grant the User any type of licence or authorisation for the personal use of its intellectual and industrial property rights or any other right related to its Website and the services provided therein.
Therefore, the User acknowledges that the copying, distribution, commercialisation, transformation and, in general, any other form of use, by any means, of all or part of the contents of this Website constitutes an infringement of the intellectual and/or industrial property rights of Nera Living or of the holder of such rights.

6. Advertising

Advertising or sponsored content may be hosted on the Website. Advertisers or sponsors are solely responsible for ensuring that material submitted to be included on the Website complies with the laws that apply in each case.
Nera Living shall not be liable for any error, inaccuracy or irregularity that may be contained in the advertising content of the sponsors. In any case, to file a complaint regarding the advertising inserted on this Website, you can contact Nera Living through the means indicated above.

7. Personal Data Processing and Cookies

To learn about how Nera Living will process the personal data that it processes through this Website, please refer to the Privacy Policy. Please read this Legal Notice carefully before using the Website. Regarding the use of cookies or similar technologies on this Website, please refer to the Cookies Policy.

8. Applicable Law and Jurisdiction

Nera Living will take action against any breach of this Legal Notice and Terms of Use, and against any improper use of the website, exercising all the civil and criminal actions to which it is entitled and which are provided by law.

This Legal Notice and Terms of Use shall be governed by and construed in accordance with Spanish law.

Any dispute that may arise from the use of this Website or from this Legal Notice and Terms of Use document shall be brought before the courts of the city of Madrid (Spain), and in the case of a User acting as a consumer, before the court of the User's/consumer's place of residence.

Users, when acting as consumers, may also submit any dispute arising from or related to this Legal Notice and Terms of Use document to an alternative dispute resolution ("ADR") procedure.

The European Commission's list of available ADR platforms can be found at the following link.

Notwithstanding the foregoing, Nera Living does not undertake and is not obliged to take part in online dispute resolution processes before the consumer arbitration body.

9. Nullity and Ineffectiveness of Clauses

If any clause included in this Legal Notice and Terms of Use document were declared totally or partially null and void or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null and void or ineffective, and this Legal Notice and Terms of Use shall remain in force in all other respects, and the provision, in whole or in part, shall be deemed not to have been included.

10. Contact

If you have any questions or comments about this Legal Notice and Terms of Use document, please contact us by email at privacy@greystar.com.

Last update: July 2024