Preguntas frecuentes sobre Nera Living

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General

What is included in the price?

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The rental price of your apartment also includes:
- On-site and security team.
- Maintenance assistance.
- High-speed Wi-Fi in all apartments and in the communal areas.
- Access to activities that you can enjoy and share with the rest of the community.
- Access to communal facilities.
- Easy to contract utilities.
- Car park and storage room included in 1-bedroom and 2-bedroom apartments pricing.
- Pet friendly.
- 24-hour security.
- All studios are furnished.
- Half of the 1 and 2-bedroom apartments are furnished; unfurnished apartments have complete kitchens and bathrooms.

What is Nera Living?

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Nera Living offers a new lifestyle that enhances the experience of its residents, creating unique homes tailored to each person and place, based on community values and with everything you need within easy reach and hassle-free.
At Nera Living, you will be able to enjoy a professional rental service that provides newly built properties with a wide range of communal facilities, including services such as staff, reception, security, and maintenance.
In addition, our residents can bring their pets and enjoy an extensive programme of activities that promote a feeling of community and well-being.

What is the move-in process?

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Once everything is set—application completed, references passed, Right to Rent checks done, agreement signed, and payments received—we’ll arrange a convenient time to meet you on move-in day. We’ll hand over your keys, give you a home induction, and make sure you’re all set in your new space!

What sets Greystar apart from other real estate companies?

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Greystar is not only involved in property management, it also focuses on creating vibrant communities. Our focus on customer service, high quality, and the well-being of our residents is what sets us apart and makes us leaders in the residential rental market.

Apartments

Are the properties ready to occupy?

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All studios come fully furnished and equipped with electrical appliances. If you choose a furnished 1 or 2-bedroom apartment, it comes with everything you need to move in, from furniture to a fully equipped kitchen with appliances. If you prefer an unfurnished apartment, you are free to furnish and decorate it as you wish.

How is heating and air conditioning managed?

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Each apartment has its own heating and air conditioning system, so you can adjust the temperature according to your personal preferences in winter and summer.

How are hot water and electricity utilities managed?

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Utilities (water and electricity) will be activated before your arrival, but we will handle the process of putting them in your name for your convenience. If you need more information about your hot water supply, we will provide you with the contact details of the utility company.

Do you offer virtual or face-to-face visits to the apartments?

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Yes, we offer face-to-face and virtual visits. You can schedule a visit through our website or by contacting our team directly.

Businesses

Do you offer services that can be adapted according to our business needs?

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Absolutely, we work together with businesses to offer customised services such as catering, private events, airport transfers, and more, adapting to the needs of each corporate client.

Are there special rates for businesses?

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Yes, we have special rates and customised plans for businesses, depending on the number of bookings and length of stay.

How are invoices and payments for businesses handled?

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We provide simplified and customised invoicing for businesses. Payments can be managed on a monthly basis or under specific agreements to facilitate the financial arrangements of your organisation.

Does Nera Living Atocha offer workspaces for employees?

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Yes, our buildings are equipped with comfortable workspaces, plus we have communal coworking areas and meeting rooms, ideal for teams that need collaborative spaces during their stay.

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Do you need help?

Do you have any more questions?

Contact our team and we will answer all your questions.

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